Ray Garfinkel

"Two years have passed since my last review (below) regarding State Farm agent, Ray Garfinkel and his staff. It's important that I continue to receive 5 star service from companies I use and here is an example. Recently, I needed assistance on an insurance matter that wasn't in Richmond, but Ray spent the time to research my question and provide the answers I needed. Thanks so much for going the extra mile to help me where other agents might not!!! Previous review---I typically don't do reviews but because there are many agents out there competing to earn your business it's not easy knowing who to pick when you are looking for one. So, I wanted to let others know how pleased I have been with Ray and his staff. From my first meeting Ray's experience and knowledge was evident in addressing my questions. Ray has provided great recommendations on handling some sensitive and difficult situations...Whenever I have needed Ray and his staff they have been responsive which speaks volumes today...I am confident in using Ray for all my insurance needs."

"I have been with them for a long time and I was pay $139.77 per month, I was ok to pay that, suddenly they charged me $188.36 June. and now I am seeing $177.77 for July, I called in and asked Ray Garfinkel that why I was charged that amount and why is this different, despite speaking so harsh on the phone, he didn't even give me a solid reason why. I was not informed about the price increase and asked him why I was not informed, he simply you can get somewhere else and he simply hung up on me. In Conclusion, it was so disrespectful, I never recommend them to anyone who works hard and has to pay to Ray Garfinkel for nothing. Not a good customer service, disrespectful."

"My experience when switching auto insurance carriers to State Farm has been pleasantly surprising. Sheryl was helpful, personable, and frankly, great to work with throughout the process. It has given me a high degree of confidence that this company is committed to hiring good people who work hard to provide good service to their clientele."

"I spoke with Sheryl Oliver. She is absolutely amazing and what she does. Mr.Garfunkel she needs a raise lol. She was so happy to help me. I struggle with understanding a lot of things she was able to break everything down to me what made sense to me. I also got full coverage with bunch of benefits that is and amazing price. Thanks so much again Sheryl. I will be calling you soon for life insurance."

"Melissa Craft Burton really help me out when i need to get some insurance as i was about to retired and had to set up an LLC and get insurance before I left my company. Even though this was not in my original plans and had to be rushed, Melissa got me everything I needed. We have several policies with Ray Garfinkel and have had no problems with any of them. Will keep bringing my insurance needs to Ray Garfinkel."

"Relocated and need home and car insurance. Ray and everyone at his office were very professional, responsive, super friendly. They made the insurance part of my move really easy. I don’t know if there is such a thing as enjoying buying insurance… but I think they did it for me!"

"I recently filed a claim for some damage to the exterior of my home. Within 24 hours I had numerous follow up telephone interactions and an on-site inspection had been scheduled for the following day. Everyone I communicated with about my problem were good listeners, demonstrated respect for me and regard for my issue. Everyone was very professional. I could rate this experience as nothing short of spectacular service. Certainly reinforced for me that I should remain a loyal customer"

"The service and support I receive from Ray and his team is of the highest quality. I appreciate their timely, knowledgeable response to any request for information, documentation or claim concerns. Melissa was invaluable in helping me meet a closing deadline by making a last minute change to my proof of insurance. As a new home owner, it is great to know they have my back."

"Ray has been our family’s agent for many years. Ray and his team do a great job for us , and until recently, we never really had any auto claims. We had two separate claims within a month, and Melissa Burton in his office really helped us. She was our local advocate with the claims back office and insured good customer service and made sure that we understood what was happening at every turn. Thanks again to the Ray Garfinkel State Farm team!"

"I’ve been a loyal customer of State Farm for years after having insurance with Geico. When I was in an accident I received a call from Ray office asking how I was doing and that made me feel important to them. After having State Farm for over a year, I talked to Ray who asked me if I had life insurance which I didn’t. I tried before and was denied and everywhere I looked wanted to charge me high prices. After talking to Ray and he explaining the life insurance to me, I set up and appointment where a nurse came to my job and I’ve had life insurance since than. When ever I have a question or concern I can send out a text or call and his team is always available. They have wonderful customer service."